Shipping & Return Policy

Shipping Policy:

At BrideWear.shop, we are committed to delivering your handcrafted dresses safely and efficiently.

  • Processing Time: All our dresses are handmade to order, so please allow 5-7 business days for production before your order is shipped.
  • Shipping Time: Once processed, orders are shipped via trusted carriers and typically arrive within 3-7 business days for domestic (USA) deliveries.
  • Shipping Costs:
    • Standard Shipping: Free on all orders within the USA.
    • Expedited shipping options are available at checkout for an additional charge.

You will receive a confirmation email with tracking information once your order is dispatched. Please ensure that your shipping address is accurate, as we cannot be responsible for delays caused by incorrect or incomplete information.

Return Policy
We take pride in the quality of our handmade dresses, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!

  • Returns: You may return your dress within 14 days of receiving your order. To be eligible for a return:
    • The item must be unused, unworn, and in its original condition.
    • It must include all original packaging and tags.
  • Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days to your original payment method.
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service for your returns.

Exchanges
At this time, we do not offer direct exchanges. If you need a different size or style, please return your original purchase and place a new order.

Damaged or Defective Items
If your dress arrives damaged or you receive the wrong item, please contact us at [insert your customer service email] within 48 hours of delivery. We will make it right by offering a replacement or refund at no additional cost.

For any questions or assistance regarding shipping or returns, feel free to contact us at [insert email or contact form link]. We’re here to help!

Thank you for shopping with BrideWear.shop!